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Vacancy Title: IT Engineer
Vacancy Location: Central Scotland
Vacancy Description: IT Support Engineer required for an established IT services & consultancy company. Based in Glasgow with clients across the UK. They supply end to end IT support services from purchase and installation, to maintenance and ongoing support
IT Support Engineer
Dep. on experience
AllNeeds Recruitment Ltd
Opportunity to travel
Pension + Bonus
Relaxed fun working environment
You would be working as an IT Support Engineer for an established IT services & consultancy company. Based in Glasgow with clients across the UK. We supply end to end IT support services from purchase and installation, to maintenance and ongoing support.
Our support engineers provide both telephone and face to face IT Support to over 130 businesses, circa 2500 users, across the UK.
We are looking to grow otheir team ideally with someone who has a minimum of 2 years experience working within a similar remit. The candidate needs to be willing to learn new applications and able to support users over the phone and face to face whilst supporting the team in projects. We would also welcome someone who is keen to introduce ideas and processes of their own.
This unique role has endless learning potential, with an excellent starting salary. The team is small and the role involves some travel where necessary.
Perks of the job; a relaxed office atmosphere, 100s of different locations across the UK you may get to visit including bars & restaurants, weekly team lunches, refreshments and offices with fantastic views.
If you're looking to get stuck in to a tech focused remote and hands-on support role, in a professional but fun company, please apply now!
To provide IT support & preventative maintenance for our clients.
To manage calls and tickets detailing progress on each task for both the end user and other team members.
Communicate with all relevant parties affected by any task in a timely, professional manner.
Ensure that IT issues & faults are properly reported to the IT team and resolved in the shortest possible time.
Ensuring the smooth running of all IT & communications systems.
Resolve complex hardware/software issues.
Resourcing competitive pricing for hardware quotes.
Support Office 365, Exchange and SharePoint.
Provide support for MS Office 2013 & 2016.
1st & 2nd line Hands on IT Support and problem management
Windows Server, Windows 10, Active Directory, Office 365, Exchange Online and SharePoint
Networking skills (DNS,DHCP,TCP/IP, Firewalls, Switches, VPN, Wi-Fi)
Excellent diagnostic and troubleshooting
Comfortable working with all levels of staff
Working with multiple suppliers and service providers
Minimum two years experience in IT Support
Able to provide excellent Customer Service to users
Able to follow processes e.g. recording timesheets
Excellent telephone manner with a strong ability to offer support instructions
Able to resolve simple support issues over the telephone
Able to resolve simple support issues through remote access
Able to work within a team as well as autonomously
Able to travel across the UK
IT Support Engineer
£Competitive + pension + Bonus
Job ID: 201806196
This vacancy is being advertised by AllNeeds Recruitment. Ltd. The services advertised by AllNeeds Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
Sounds like role that you can do? Then we want to hear from you. Please register on our website www.allneeds.co.ukhttp://www.allneeds.co.uk/candidate.asp">www.allneeds.co.uk> just a few contact detail questions and then upload your CV and covering letter.
If this isn't the role for you (or the right time) why not connect with AllNeeds on LinkedIn to keep up to date with all of our opportunities. We also have a Facebook page (https://www.facebook.com/allneedsrecruitment/).
> Reference: SP_DC
Job ID: 201806196
Vacancy Date Added: 27/06/2018