Vacancy Location: IRVINE AREA

Vacancy Description: Our client in the IRVINE AREA requires an ECM ADMINISTRATOR to support the electronic monitoring system and the real-time whereabouts of Care Workers in relation to their Service Users. MAIN RESPONSIBILITIES: To ensure that all customer visits are monitored accordingly through the ECM software Responding promptly and accurately to any alerts and taking appropriate action to avoid visits being delivered late or missed Bring to the attention of Care Coordinators and Registered Manager Care Workers who do not follow the protocol of confirming the start and finish of a call To ensure that where a Service Users phone is not available for Care Worker log in that the visit is logged manually upon receipt of call from Care Worker When using administrative systems, ensure factual, accurate information is held and that all computerised and manual records are up to date Answer and conduct telephone calls in a professional manner Providing information or advice on relevant matters, or transferring calls to the appropriate team member Supporting the Company Office and its performance Working together with the Care Co-ordinator to provide scheduling support Communicate effectively to inform of changes to care needs/schedules To prepare Company Office Reports as required To actively participate in the growth and development of the Company Office through maximising every sales and marketing opportunity To follow local, national and contractual regulation including the reporting of safeguarding and complaints Implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all time To ensure Health and Safety Legislation is adhered to at all times Managing stakeholders and their requirements To communicate on a regular basis with your peer group Be involved with and attend meetings Undertake other duties as requested by your Line Manager The role holder will be a people orientated individual who is passionate about delivering the highest standard of support. Through their excellent organisational skills they will be able to support and manage how the care service is operating at a branch level through the monitoring of existing Service User calls. Enhanced DBS check required ESSENTIAL SKILLS: Experience in an administration role within a service delivery/customer service environment Experience handling diverse enquiries in a high “call turnover” environment Excellent organisational skills and adaptable working in a fast-paced environment Confident using own initiative to respond to situations and problem solve Ability to remain calm under pressure High standard of verbal and written communication skills Ability to manage your own time to achieve tight deadlines DESIRABLE SKILLS/QUALIFICATIONS: Working knowledge of Domiciliary Care Working knowledge of ECM/CM2000 IT experience BEHAVIOURAL COMPETENCIES: Planning and Organising Governance and Quality Communicating Effectively Customer Service People Skills Self-Development 40 Hours per week over 7 days Start ASAP Ongoing contract with excellent potential to become PERMANENT £11.50 per hour

Vacancy Date Added: 25/06/2021

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